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Shipping & Returns

Delivery
 
We currently deliver to only four zones.
 
Zone 1 : Toronto
Free delivery is offered on orders totaling $99 (before tax) to addresses in Zone 1. Orders under $99 (before tax) are charged a $9.99 fee. Place your order by Noon and your order will be scheduled for delivery on the next business day.
 
Zone 2 : Mississauga, Brampton
Free delivery is offered on orders totaling $99 (before tax) to addresses in Zone 2. Orders under $99 (before tax) are charged a $9.99 fee. Place your order by Noon and your order will be scheduled for delivery on the next business day
 
Zone 3 : Oakville, Milton, Burlington
Free delivery is offered on orders totaling $99 (before tax) to addresses in Zone 3. Orders under $99 (before tax) are charged a $9.99 fee. Place your order by Noon and you will usually receive your order within 2 business days.
 
Zone 4 : Vaughan, Markham, Scarborough
Free delivery is offered on orders totaling $99 (before tax) to addresses in Zone 4. Orders under $99 (before tax) are charged a $9.99 fee. Place your order by Noon and you will usually receive your order within 2 business days.
 
Please note: We do not deliver on Saturday or Sunday. All orders placed on either Saturday or Sunday will be considered having been received before Noon on Monday and delivered accordingly.
 
Returns
 
Returns for Commercial Shipping Addresses
All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 14 days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item back to us! We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20% restocking fee. 
 
Equipment, or items shipped directly from the manufacturer may be returned if unused, based on that manufacturer's return policy. Returns of defective or DOA items are also handled based on the manufacturer’s return/warranty policy. Since manufacturers’ return policies and restocking fees vary, please contact a Customer Solutions Specialist as soon as possible if you wish to return an item so we can get the return set-up for you with the manufacturer. 
 
The return shipping fee is the customer’s responsibility. For international returns, you will be responsible for the brokerage fees that may be applied. These fees may be applied after the return has been completed. 
 
Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us. The industry standard for restocking fees is 30%, but we lower this to 20% for our commercial customers!
 
Returns for Residential Shipping Addresses
All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 14 days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item back to us! We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 30% restocking fee. 
 
Special Order items cannot be returned. 
 
No Returns on Food Products
All food products including Coffee, Tea and Hot Cocoa are not eligible for return or exchange. However, if it was our error, we will correct it and get you your product immediately.
 
Payments
 
You may pay for your order with Cash, Company Cheque, Visa or Mastercard at the time of delivery, If your order is delivered within the GTA.  You also have the option to pay for your order using Paypal. American Express cards are also accepted by PayPal.
 
Payments for Special Order items
 
When you place an order for any item marked as Special Order on our site (typically equipment) , an authorization is placed on your funds in the amount of your order. An authorization is a communication from your bank to our PayPal payment system letting us know your card is valid and the required funds are available. On your bank statement these authorizations may show as “pending”, but please keep in mind they are not charges. They are only authorization requests and will only result in a charge when your items ship.payment is required when you place your order. Charges are only billed to your credit card once your items ship from our warehouse.

Pricing

All pricing on this website is in Canadian Dollars and subject to change. We reserve the right to make adjustments and corrections to pricing at any time. Should a price on the website show incorrectly due to our negligence, we reserve the right to refuse any purchases at that price and make the adjustment required. You will be notified of this error before any shipments take place.
 
Availabilty
 
"Clearance" "Closeout" and "Special Purchase" offers are available only while supplies last. When we offer clearance, close-out or special purchase merchandise, as you may expect, we often experience a high volume of orders. When that happens, our real-time inventory system sometimes is not able to keep up with demand, and we may have to cancel certain orders after they are accepted. We apologize for any inconvenience should this occur with your order.

Customer Satisfaction Policy
 
Call our Customer Service Department at 647-367-4661 or through our contact form and we will do what it takes, within reason, to make you a satisfied customer.

 

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